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Refund Policy

Effective Date: 25/03/2025

Thank you for choosing Edward Computer Antivirus Reseller. We strive to provide genuine and high-quality antivirus licenses. Please read our Refund Policy carefully before making a purchase.

  1. Digital Product Nature

All products sold on our website (https://edwardcomputerantivirusreseller.computer/) are digital antivirus licenses delivered electronically. Due to the nature of digital products, all sales are generally final and non-refundable once the license key has been delivered.

  1. Eligibility for Refund

A refund may only be considered under the following conditions:

  • The product key has not been delivered
  • You received a wrong product key
  • The license key is invalid or not working, and our support team is unable to resolve the issue
  • Duplicate payment or accidental multiple purchases
  1. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Incorrect product selection by the customer
  • Incompatibility with your device/system
  • Failure to activate due to user error
  • Partial use of the license
  • Delayed activation due to user-side issues
  1. Refund Request Process

To request a refund, you must:

  • Contact our support team within 24–48 hours of purchase
  • Provide proof of purchase (order ID, payment receipt)
  • Clearly explain the issue

Our team will review your request and respond within 2–5 business days.

  1. Resolution First Approach

Before issuing a refund, we will attempt to:

  • Fix activation issues
  • Provide a replacement license key
  • Guide you through installation and activation
  1. Refund Method

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days depending on your payment provider
  1. Third-Party Supplier

We source antivirus licenses from trusted suppliers such as https://www.antivirussales.com/. Refund approvals may depend on supplier validation policies.

  1. Contact Us

If you have any questions or wish to request a refund, please contact:

Edward Computer Antivirus Reseller
Milton, MA 02186
Email: support@edwardcomputerantivirusreseller.computer
Website: https://edwardcomputerantivirusreseller.computer/

We are committed to customer satisfaction and will always do our best to resolve any issues quickly and fairly.